Sapiens Environmental Technology Co. Ltd and its affiliates (collectively, “Sapiens", “we", “us", and “our")
respect your privacy. Please read the following to learn more about our Privacy Policy ("this Policy"). This
Policy applies to Sapiens websites, products, and services that display or provide links to this
Policy.
This Policy describes how Sapiens processes your personal data, but it may not address all possible data
processing scenarios. Sapiens may inform you of product- or service-specific data collection through
supplementary policies or notices provided before collection.
This Policy describes:
1. How We Collect & Use Your Personal Data
2. Cookies & Similar Technologies
3. How We Disclose Personal Data
4. How to Access & Control Your Personal Data
5. How We Protect Your Personal Data
6. How We Process Children's Personal Data
7. Third-Party Providers and Their Services
8. International Transfers of Your Personal Data
9. Updates to This Policy
10. Location Data
11. How to Contact Us
1. How We Collect & Use Your Personal Data
Personal data means any data that, either on its own or jointly with other data, can be used to identify a
natural person. You directly provide us with such data when you use our websites, products, or services, or
interact with us by, for example, creating a Sapiens account or contacting us for support. We may also
obtain
data by recording how you interact with our websites, products, or services. For example, we may use
technologies like cookies or receive use data from software running on your device. As permitted by law, we
may also obtain data from public and commercial third-party sources, for example, purchasing statistics from
other companies to support our services. The personal data we collect includes name, gender, enterprise
name,
job position, postal and email addresses, phone number, login information (account and password), photos,
and
certificate information, etc., depending on how you interact with Sapiens, for example, the website you
visit
or the products and services that you use. We also collect the information you provide to us and the content
of messages you send us, such as the query information you provide, or the questions or information you
provide for customer service support.
Before using Sapiens’s products or services, you may need to provide personal data. In some cases you may
be
able to opt not to disclose your personal data to Sapiens. However, not providing Sapiens with certain data
may mean that we cannot provide you with certain products or services or respond to an issue that you have
raised.
We may use your personal data for the following purposes:
· Creating an account.
· Fulfilling your transaction or service requests, including fulfilling orders;
delivering, activating, or verifying products or services; providing training and certification; managing
and
processing training and certification exams; participating in onsite or virtual activities; fulfilling your
requests for changes or providing you with the requested information (such as marketing materials for
products
and services, and white papers); and providing technical support.
· Contacting you with your consent; sending
you information about products and services that may interest you; inviting you to participate in Sapiens
activities (including promotional activities), market surveys, or satisfaction surveys; or sending you
marketing information. If you do not want to receive these types of information, you can opt out at any
time.
· Sending you important notices, such as installation of and updates to operating system or
application.
·Providing you with customized user experience and content.
· Qualifying and managing suppliers
and business partners, and communicating or working with suppliers and business partners.
· Improving our
products and services through internal audits, data analysis, and research.
· Analyzing the efficiency of our
business operations and evaluating market share.
· Troubleshooting when you send us error reports.
·
Synchronizing, sharing, and storing the data you upload or download and the data needed for the uploading
and
downloading.
·Ensuring the security of our products, services and customers or users, executing and improving
our loss prevention and anti-fraud programs.
· Complying with and enforcing applicable legal requirements,
industry standards and our policies.
Sapiens may also collect and use non-personally identifiable information (Non-PII). Non-PII is information
that cannot be used to identify a particular individual. For example, Sapiens will collect statistical data,
such as the numbers of visits to its website. We collect this data to understand how users use our websites,
products, and services so that we can improve our services and better satisfy your needs. Sapiens may
collect,
use, process, transfer, or disclose non-PII for other purposes at its own discretion.
We will endeavor to isolate your personal data from non-PII and ensure that the two types of data are used
separately. If personal data is combined with non-PII, it will still be treated as personal data during
processing.
Sapiens will process your personal data following the requirements of applicable laws on an appropriate
legal
basis, including:
· Processing your personal data to fulfill the contract when responding to a transaction or
service request;
· Processing your personal data with your consent;
· Processing based on the legitimate
interests of Sapiens or a third party when we use your personal data to contact you, conduct marketing or
market surveys, improve our products and services, execute and improve our loss prevention and anti-fraud
programs, and other purposes. Legitimate interests include enabling us to more effectively manage and
operate
our business and provide our products and services; protecting the security of our businesses, systems,
products, services, and customers; internal management; complying with internal policies and processes; and
other legitimate interests described in this policy;
· Processing your personal data as necessary to comply
with and fulfill legal obligations.
2. Cookies & Similar Technologies
2.1 Cookies
To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your
computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device.
The
content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a
cookie
often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the
browsers
or mobile applications you use, and enable websites to store data such as your preferences or items in your
shopping cart.
Like many other websites or Internet service providers, Sapiens uses cookies to improve user experience.
Session cookies are deleted after each visit, while persistent cookies remain in place across multiple
visits.
Cookies allow websites to remember your settings such as language, font size on your computer or mobile
device, or other browser preferences. This means that a user does not need to reset preferences for every
visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you
load
a web page. For example, if you are redirected to another web page from a website you are already logged in
to
and then return to the original website, it will not recognize you and you must log in again.
2.2 Web Beacons and Pixel Tags
In addition to cookies, we may also use other similar technologies on our websites such as web beacons and
pixel tags. For example, when you receive an email from Sapiens, it may contain a click-through URL that
links
to a Sapiens web page. If you click the link, Sapiens will track your visit to help us learn about your
preferences for products and services and improve our customer service. A web beacon is a transparent
graphic
image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has
been
opened. You can unsubscribe from the Sapiens mailing list at any time if you do not want to be tracked in
this
manner.
By using our website, you consent to the use of cookies, web beacons and pixel tags as described above.
3. How We Disclose Personal Data
Sapiens shares your personal data with other partners, as described in this Policy, when services are
provided by partners authorized by Sapiens. For example, when you make an online purchase from Sapiens, we
must share your personal data with the logistics provider to arrange shipment or a partner to provide
services. In addition, as a global company, we may share personal data with Sapiens affiliates and
subsidiaries.
To comply with applicable laws or respond to valid legal procedures, Sapiens may also disclose your personal
data to law enforcement or other government agencies. If Sapiens is involved in a restructuring, merger &
acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be
disclosed in connection with the transaction. Sapiens may also disclose your data when appropriate, for
example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent
physical harm or financial loss, or when it is in connection with an investigation of suspected or actual
illegal activity.
4. How to Access & Control Your Personal Data
It is your responsibility to ensure that all personal data submitted to Sapiens is correct. Sapiens is
dedicated to maintaining the accuracy and completeness of personal data and keeping the data
up-to-date.
To the extent required by applicable law, you may (i) have the right to access certain personal data we
maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or
restrict
to our use of your personal data, and (iv) ask us to delete your personal data from our database. To
exercise
these rights, please click here to give your feedback online. Your written request may be required for
security. We will verify your personal identity as required by local laws. We may decline the request if we
have reasonable grounds to believe that the request is a fraudulent, unfeasible or may jeopardize the
privacy
of others.
If allowed by applicable laws, you have the right to withdraw your consent at any time when Sapiens
processes
your personal data based on your consent. However, withdrawal does not affect the legitimacy and
effectiveness
of how we process your personal data based on your consent before the withdrawal is made; nor does it affect
any data processing based on another justification other than your consent.
5. How We Protect and Retain Your Personal Data
The security of your personal data is important to us. We use appropriate physical, management, and
technical
measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or
loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to
prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We
also
provide training on security and privacy protection for employees to raise their awareness of personal data
protection. Sapiens is committed to protecting your personal data; however, please note that no security
measure is perfect.
We will retain your personal information for no longer than is necessary for the purposes stated in this
Policy, unless otherwise extending the retention period is required or permitted by law. The data storage
period may vary with scenario, product, and service. The standards Sapiens uses to determine the retention
period are as follows: the time required to retain personal data to fulfill business purposes, including
providing products and services; maintaining corresponding transaction and business records; controlling and
improving the performance and quality of products and services; ensuring the security of systems, products,
and services; handling possible user queries or complaints and locating problems; whether the user agrees to
a
longer retention period; and whether the laws, contracts, and other equivalencies have special requirements
for data retention; etc.
We will maintain your registration information as long as your account is necessary for service provision.
You
can choose to deregister your account. After you deregister your account, we will stop providing you with
products and services through your account and delete your relevant personal data, provided that deletion is
not otherwise stipulated by special legal requirements.
6. How We Process Children's Personal Data
Our websites, products and services are primarily intended for adults. A child must not create a Sapiens
account without the consent of a parent or guardian. If a child's personal data is collected with prior
parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of
the
child's parents or guardians, or when necessary for the protection of the child. If we accidentally collect
a
child's personal data without verified prior consent from the child's parents, we will attempt to delete the
data as soon as possible.
7. Third-Party Providers and Their Services
To ensure a positive user experience, you may receive content or web links from third parties other than
Sapiens and its partners ("third parties"). Sapiens does not have the right to control such third parties,
but
you can choose whether to use the links, view the content and/or access the products or services provided by
third parties.
Sapiens cannot control the privacy practices and data protection policies of third parties that are not
subject to this Policy. When you submit personal information to such a third party, please read and refer to
the privacy protection policy of the third party.
8. International Transfers of Your Personal Data
As a global company, your personal data collected by Sapiens may be processed or accessed in the
country/region where you use our products and services or in other countries/regions where Sapiens or its
affiliates, subsidiaries, service providers or business partners have a presence. These jurisdictions may
have
different data protection laws. In such circumstances, Sapiens will take measures to ensure that data is
processed as required by this Policy and applicable laws, which includes when transferring the data
subject’s
personal data from the EU to a country or region which has not yet been acknowledged by the EU Commission as
having an adequate level of data protection, we may use a variety of legal mechanisms, such as signing
standard contractual clauses approved by the EU Commission, obtaining the consent to the cross-border
transfer
of a data subject in the EU, or implementing security measures like anonymizing personal data before
cross-border data transfer. You can click here to obtain a copy of the EU’s standard contractual clauses.
9. Updates to This Policy
Sapiens reserves the right to update or change this Policy at any time. We will release the latest Privacy
Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you
through different channels, for example, posting a notice on our website or sending you direct notification.
10. Location Data
When providing you with fixed monitoring and mobile monitoring services or location-related content/services, with your authorization, we will utilize geolocation information associated with these services (including precise positioning data, Bluetooth/cellular base station signals, and sensor information) to ensure service quality. The geolocation information is obtained through your device's positioning capabilities and displayed as monitoring locations on the app's map. After monitoring concludes, you may export both the pollutant concentration data recorded during monitoring and its corresponding address information. Please note that precise location data constitutes sensitive personal information. While refusing location permissions may affect positioning accuracy, it will not impact the normal use of other features and services.
11. How to Contact Us
If you have any privacy complaints or issues, and want to contact Sapiens Data Protection Officer (DPO),
please click here.
Where your personal data is processed by Sapiens in accordance with this Privacy Policy, the Sapiens entity
that responds to your request, contacts you, provides you with products or services, or has signed or is
about
to sign a contract with you is the controller of the related personal data. You can click here to obtain the
contacts of Sapiens entities.
